ST. PETERSBURG – May 7, 2007 – As part of the firm’s commitment to Continuous Improvement, Kirkland, Russ, Murphy & Tapp, P.A. (KRMT) invited some of their clients to participate in a group discussion, facilitated by a third party. The purpose of the discussion was to gain a better understanding of client expectations regarding service delivery as well as to identify opportunities where service can be improved. This event is part of an ongoing process that KRMT has started, and will continue, as the firm looks at all aspects of client service, and improving client relationships.
“We have worked with a majority of our clients for many years and have developed close working relationships with them,” said Bill Tapp, Managing Shareholder, “but we want to make sure that we really take the time to stop and listen to both our long-term and our newer clients. We want them to know that we are addressing everything that they expect and need from us. We do not want to just assume that we are meeting all of their needs. We really want to know so that we can improve.”
KRMT is a Tampa Bay professional services firm providing assurance, tax, financial advisory and consulting services to private and publicly traded businesses. As an independent member of the BDO Seidman Alliance, KRMT leverages a global network of resources to serve clients through more than 500 member firm offices in 95 countries and over 100 locations in its U.S. distribution network. KRMT’s culture is driven by core values of Integrity, Reliability, Teamwork and Continuous Improvement. Collectively, these values translate to service leadership and quality delivered through the hands-on involvement of experienced and committed professionals. For more information visit www.KRMTCPA.com.
KRMT’s office is located at 13577 Feather Sound Drive, Suite 400, Clearwater, FL 33762. To reach them, call (727) 572-1400.
